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Hot water cylinder leaking: where it is coming from

Water at a cylinder comes from one of four places — the immersion heater boss, the connections at the top and bottom, the internal coil, or the vessel itself — and only the first two are normally repairable; kill the immersion at the fused spur, shut the cold feed, and stop heating it.

Leak Fix LondonLast updated

A Leak Fix London engineer working on pipework in a London home

The first ten minutes

A cylinder leak is fed. It does not stop on its own, because something keeps refilling the vessel — a cistern in the loft, or the mains. Cut that feed first.

  1. Switch the immersion heater off at the fused spur, not at the cylinder thermostat. If the water level drops below the element it will burn out, and you have water running down a case with a 3kW element bolted into it. If the switch or the flex is wet, leave it and turn the circuit off at the consumer unit instead.
  2. Turn the boiler off if the cylinder is heated by the boiler rather than by immersion alone. No reason to keep pushing heat into a vessel that is emptying.
  3. Close the cold feed. On a vented cylinder that is the gate valve on the cold feed pipe at the base, or the ball valve in the cold water storage cistern in the loft — tie the float up to the batten if there is no valve. On an unvented cylinder it is the isolating valve on the inlet control group, the cluster of brass valves where the mains enters.
  4. Drop the level. Open a hot tap. Once the water falls below the leak point it stops. Only with the immersion already off.
  5. Protect what is underneath. Most London cylinders sit in a first-floor airing cupboard, on boards, over someone's ceiling.

What not to do: keep topping it up and carry on. A cylinder weeping at a seam under 3 bar of mains pressure does not hold, and the damage is almost always to the floor and ceiling rather than to the cylinder.

Check it is the cylinder before you condemn it

Three things get blamed on cylinders and are not cylinder failures.

Condensation

An airing cupboard is warm and often unventilated. The cold feed pipe and the lower third of a recently refilled cylinder are cold, so moisture forms on them and runs down. Condensation spreads evenly across a cold surface in a thin film rather than running from one point, and if you wipe it dry it takes an hour or more to come back. A leak returns in minutes and always has a source you can put a finger on.

Something above it

Airing cupboards are where the pipework bundle goes, and they are frequently under a bathroom. A wet crown means the water is coming from above: a joint on the hot draw-off, a valve overhead, or a bathroom floor upstairs. Dry top, dry sides and water only at the base points at the cylinder or its base connections. That one observation saves more unnecessary replacements than anything else here.

Water from the tundish is not a leak

On an unvented cylinder, a small plastic funnel called a tundish sits in a pipe near the top of the vessel and discharges to a drain or outside. Water running through it means the expansion relief valve or the temperature and pressure relief valve has opened — the safety chain working. The usual cause is a failed expansion vessel or a lost air bubble, so heated water has nowhere to expand to and the valve dumps the excess. It is a fault and it needs fixing, but the cylinder is not leaking, and nobody should be quoting you for a new one on the strength of it. Discharge that never stops, or discharge that is hot, wants attention the same day.

The four places a cylinder actually leaks

1. The immersion heater boss

The commonest of the four, and the most repairable. The immersion element screws into a threaded boss on the shell, sealed by a fibre or rubber washer. The washer perishes with age and heat cycling, the element corrodes where it passes through the boss, or it was overtightened on the last change. Water appears at the immersion plate and tracks straight down, so the jacket is dry above the boss and soaked below it. A new element and washer fixes it — unless the boss itself has corroded or distorted, in which case the seal will not take and the cylinder is finished.

2. The connections

The cold feed at the base, the hot draw-off at the crown, the secondary return tapping, the drain cock and the thermostat pocket. All joints, and joints weep. A weeping compression nut or a failed drain cock is a twenty-minute repair. A weep where the tapping itself meets the shell is not, because that joint — soldered on copper, welded on stainless — cannot be remade in situ.

3. The coil, which leaks internally

An indirect cylinder has a coil inside it carrying heating water from the boiler. The two circuits never mix. When the coil perforates they do, and the tell is not a puddle but a pressure that makes no sense:

  • Unvented cylinder, sealed heating system: the mains side is at higher pressure than the heating side, so hot water is forced into the heating circuit. The boiler gauge climbs, the pressure relief pipe outside drips after every firing, and topping the system down does not hold.
  • Vented cylinder, open-vented heating: the stored water pushes into the primary circuit and the small feed and expansion tank in the loft rises and overflows continuously.
  • Either: discoloured, grey or black hot water at the taps, because inhibited heating water is now in the domestic supply. That water should not be drunk or bathed in.

A perforated coil cannot be repaired; the cylinder is replaced. Get it diagnosed properly first, because a failed expansion vessel produces some of the same pressure behaviour with no coil failure at all, and the two are separated by isolating and pressure-testing each side, not by looking.

4. The vessel itself

The dome weld, the longitudinal seam, or a pinhole in the shell. On an older copper cylinder this is usually corrosion, often accelerated where the sacrificial anode has been consumed. On a stainless unvented vessel it is more often a weld defect or chloride attack. The foam insulation is what makes this one hard to catch early: it holds the water, hides where it started, and can soak for weeks before anything surfaces where you can see it. There is no in-situ repair. A pressure vessel with a hole in it is replaced.

Vented and unvented do not fail the same way

Vented (cistern-fed)Unvented (mains-fed)
Pressure at the leakWhatever head the loft cistern gives — a slow, steady weepMains, commonly 2-3.5 bar — a spray or a fast run
How long it runsIndefinitely. The ball valve keeps refilling the cisternIndefinitely, and considerably faster
Extra giveawayCistern refilling audibly all night; loft overflow dripping outsideTundish discharge, or a pressure gauge on the heating that will not settle
How you stop itGate valve on the cold feed, or tie up the float in the loftIsolating valve on the inlet control group
Who may work on itAny competent plumberInstallation and alteration are notifiable work under Part G3 and need the unvented qualification

The practical difference: a vented cylinder gives you time and an unvented one does not. The pinhole that drips in a gravity system sprays in a mains-fed one, which is why unvented failures in London flats arrive as a ceiling down rather than a damp patch.

Repair or replace

FaultOutcome
Immersion washer or elementRepair. Element and washer replaced
Weeping compression joint, drain cock, thermostat pocketRepair
Expansion vessel, expansion relief valve, pressure reducing valveRepair. Not a cylinder fault
Corroded or distorted immersion bossReplace
Weep where a tapping meets the shellReplace
Perforated coilReplace
Seam, dome weld or shell pinholeReplace

The limit of our own work, stated plainly: this site exists for the leak and the damage it caused. If the answer is a new cylinder, that is an installation job and you want an installer holding the unvented ticket. What we do is establish which of the seven rows above you are in, stop the water, and put right the floor, ceiling and plaster. Plenty of cylinders get replaced on a guess when the fault was a five-pound washer, and plenty get patched when the vessel was already finished.

What it costs to find out

Our rate is £150 per hour, agreed before we attend, with no call-out fee. Water visibly running down the cylinder is a short visit and a clear answer. Where it gets longer is the case that brought most people here: a stain on a ceiling below an airing cupboard, with nothing obviously dripping. That is a detection job — isolate each circuit, pressure-test the cold feed and the coil separately, image the floor — and if we do not find the leak, you do not pay for the time we spent looking. Full rates are on pricing.

If the cylinder has been soaking a floor for weeks, the repair is the small half of the bill. Lifting boards, drying out and making good a ceiling is the rest, and it is usually a trace and access claim. Our detection visit produces a written report prepared to support that claim: what the leak was, where it was, and what had to be opened to reach it. Whether the policy pays is the insurer's decision, not ours. See insurance claims for what an adjuster asks for, a wet patch on a floor if you are not yet sure what you are looking at, or boiler and heating leak repair for the coil and primary side of the job.

Frequently asked

Can a leaking hot water cylinder be repaired?
It depends entirely on where it leaks. Immersion heater washers, elements, drain cocks and compression joints are ordinary repairs. A perforated coil, a leaking seam or dome weld, or a weep where a tapping meets the shell cannot be repaired on a filled pressure vessel, and the cylinder is replaced.
Why is water dripping from the pipe outside near my cylinder?
On an unvented cylinder that pipe is the discharge from the tundish, fed by the expansion relief valve and the temperature and pressure relief valve. Water through it usually means the expansion vessel has lost its air charge, so heated water has nowhere to expand and the valve opens. The cylinder is not leaking, but the fault wastes hot water and needs fixing.
Is a leaking hot water cylinder dangerous?
The water itself is stored at around 60C, and it is running over an immersion heater circuit, so switch the immersion off at the fused spur before you touch anything. The bigger risk is structural: a cylinder in a first-floor cupboard drains into the ceiling below, and a mains-pressure unvented cylinder empties fast enough to bring that ceiling down.
How do I know if it is my cylinder or a pipe above it?
Dry the whole cylinder and the pipework above it, then watch. Water on the crown or running down from the top means something above is leaking onto it. Water only at the base with a dry top points at the cylinder, the cold feed connection or the drain cock. Condensation returns slowly and evenly; a leak returns within minutes from one point.
My hot water has gone grey or black. What does that mean?
On an indirect cylinder that usually means the internal coil has perforated and inhibited heating water is mixing into the stored hot water. Do not drink it or bathe in it. Expect the boiler pressure or the feed and expansion tank to be behaving oddly at the same time, and expect the cylinder to need replacing.

Sources

No find, no fee · £150 per hour. The rate is fixed before we attend and does not rise for a difficult property, an awkward access or an evening visit. The total depends on how long the job takes; the rate cannot change.